Subscription lifecycle

The status shown on your tenant page in the console tells you exactly where your environment stands.

Status	What it means	What you can do
Pending payment	Created, not yet paid for	Subscribe, or start the free trial
Pending setup	Paid or on trial; environment being built	Wait — usually minutes
Active	Running normally	Use it
Suspended	Temporarily switched off	Fix billing, or ask us to reactivate
Deprovisioned	Shut down and removed	Nothing — it is gone
Failed	Setup did not complete	Contact support; a retry usually fixes it

Free trial ending

A trial runs 14 days. Add a payment method from the console before it ends and the environment continues without interruption. If the trial lapses, the environment is suspended rather than deleted — you have time to act.

Suspension

While suspended, your team cannot sign in or open studies. Your data is untouched: images stay in your storage and the database is intact.

Environments are suspended for unpaid invoices, at your own request (a clinic closing for a season, for example), or for abuse. Clearing the cause and telling us restores service, and everything is exactly as you left it.

Decommissioning

When a subscription ends for good, the environment is decommissioned: the server is destroyed, the DNS entry removed, and the storage released.

Decommissioning destroys your images

This is permanent. There is no backup we can restore from afterwards. Download every study you need to keep before the shutdown date — see Download and share. If you are not sure whether you have everything, ask us to keep the environment suspended a while longer instead of decommissioning it.

Keeping your own copies

MyPACS keeps your data available while you are a customer. That is not the same as an archive obligation. If your national rules require you to retain imaging for a number of years, keep your own copies as well — export periodically, or talk to us about a retention arrangement.