Billing and invoices¶
Everything about money lives in the console, on your tenant's page. Your team's PACS users never see it.
How billing works¶
- One subscription per environment, charged monthly.
- Payments are processed by Stripe. MyPACS never sees or stores your card number.
- The subscription renews automatically until it is cancelled.
Invoices¶
The tenant page lists your invoices with date, amount and status, and each one can be downloaded as a PDF for your accounts department.
Change card, address or VAT details¶
Open the billing portal from the tenant page. It is Stripe's own secure portal, where you can:
- replace or update the payment card
- change the billing address and company details
- add a VAT / tax number so it appears on invoices
- review past payments
Change plan¶
Write to info@mypacs.co with your subdomain and the plan you want. See Plans and free trial.
Failed payments¶
If a charge fails — expired card, insufficient funds, a bank block — we retry and email the account owner. Update the card in the billing portal to clear it.
Repeated failures eventually lead to suspension. A suspended environment stops serving your team, but your studies are not deleted — see Subscription lifecycle.
Cancelling¶
Email info@mypacs.co. Before the environment is shut down, download everything you need to keep — once an environment is decommissioned, its storage is released and the data cannot be recovered.